Do I need an account?
Yes, a free one. You sign in to design your floats and to order, and it takes less than a minute. Your saved design and your orders stay with your account, so you can come back to them any time. You can also keep your delivery address in "My account", ready for next time.
How long does it take?
Every float is made for you after you order and pay. Your floats are usually ready in 2 to 3 weeks, whether you choose them in the Shop or design them yourself in Build Your Own Floats. Then we send them by Royal Mail, tracked.
What days do you post?
We post Monday to Friday. We do not post at weekends.
How much is delivery?
In the UK it is from 拢4 (Tracked 48) or from 拢5 (Tracked 24). To most of Europe it is from 拢13. The cost is shown at checkout before you pay. If your country is not in the list, please contact us and we will help.
Is there a minimum order?
Not in the Shop: you can order even one float. Floats you design yourself in Build Your Own Floats are made in groups of 10 or more of the same design.
Why do I need to order at least 10 floats of a design in the builder?
We make each design in groups of 10 or more. This keeps our floats handmade and the price fair. You can mix antenna colours inside the same group.
What counts as one design?
The same body (series and size), body colour, stem material, eye, and the same antenna and stem thickness.
- You can mix in the same 10: antenna colour.
- A different size, body colour, eye or thickness is a separate design and needs its own 10.
I placed two orders. Do you refund the extra postage?
No. If you place more than one order, each order is posted as its own parcel and each has its own postage. Please add all your floats to one basket and order once.
Do you take private orders, or special designs?
Floats are ordered through this website. If you want a body shape we do not make yet, see our Special design service.
What if something is wrong with my order?
Please contact us with your order number and a photo and we will put it right. Every float is made to your design, so please check your order sheet when you receive it.
How can I contact you?
Email info@johnbullfloats.com or message us on WhatsApp on 07449 361063. See our Contact page.